FREQUENTLY ASKED QUESTIONS ABOUT VEHICLE TRANSPORTATION

VEHICLE SHIPPING
INFORMATION & TIPS

When you place your
order you will designate
the first date your
vehicle is available for
shipment. Your vehicle
will be pick-up any time
on that date or as soon
as possible after
depending on the
schedules of the carrier.

Transit times may vary
depending on the time
of year, weather, road
conditions, as well as
the origination and
destination of your
particular move. You
will receive an
estimated delivery date
when you place an
order.

If your vehicle is not
operable, an inop fee
will be added to the
transport cost. This will
be included in your
quoted rate.

You must advise us
when you request your
quote of all
modifications and after
market add-ons made
to your vehicle such as
4x4, lift kit, roof racks,
camper shell, vehicle
lowered, off-set wheels,
etc.

Vehicles that are over
length, over width,
and/or over height
must be transported on
specialized trailers
made for oversized
vehicle and equipment.
These vehicles may take
longer to ship and cost
more than an average
vehicle.

Your vehicle must have
a minimum of 4”
ground clearance in
order to safely load and
unload your vehicle.
Low ground effect are
very susceptible to
damage. Some carriers
will not cover this type
of damage. If you are
concerned you should
consider an enclosed
transport.

We must have a
working phone number
and any alternate
numbers where you
may be reached
throughout the
transportation of your
vehicle. Additionally, a
separate contact name
at the origination and
destination must be
provided if applicable.

We recommend the gas
tank be between 1/8
and 1/4 full.

Removable radios, CD
players, DVD’s, garage
door openers and all
other personal
belongings should be
removed.

All alarm systems must
be disconnected,
disabled, or turned off.

All antennas must be
fully retracted or
removed.

Under NO
circumstances can the
car contain plants,
firearms, hazardous
materials, illegal
substances, contraband,
or live animals.

One set of ALL keys for
the vehicle must be
provided.

All non-permanent
luggage racks, bike
racks, or ski racks must
be removed.

Your vehicle must be
clean for inspection. A
dirty vehicle decreases
the ability to perform a
quality inspection.

Your battery must be
secure in the mounting
bracket.

The vehicle must have
no obvious fluid leaks.

You or your designated
individual must be
present for the
inspection at the time
of pick-up and delivery.

You or your designated
individual must sign the
bill of lading and
condition report at
both the pick-up and
delivery location.

You or your designated
individual is responsible
for confirming your
vehicle’s condition. This
must be done before
the driver leaves the
pick-up and delivery
location.

Damage will be noted
by our carrier/driver on
the bill of lading at
origin. In the unlikely
event there is additional
damage upon delivery
it will be noted by the
carrier/driver on the
bill of lading. It is your
responsibility to make
sure that all such
damage is noted.

VEHICLE TRANSPORT FAQ'S

Do you ship vehicles outside the US?
Yes, we can arrange vehicle shipping to all locations worldwide.

How do I place an order?
Call us at 888-712-2095
M-F 8:30am to 5:00pm
or Email us at info@paramount-transportation.com

How long will it take to ship my vehicle?
Deliveries can take anywhere from a few days to a few weeks. Delivery times
have many variables which make it impossible to guarantee any pick or
delivery dates. All dates and times are estimates. We can guarantee that we will
work diligently to ensure there are no unnecessary delays.

How many days prior to my vehicle being ready do I need to place my
order?
The earlier you place your order the better. Regardless or your order date and
pick-up date your transportation coordinator will do everything they can to
meet the estimated pick-up and delivery dates.

Do I have to drop my vehicle off somewhere?
Absolutely NOT! Your vehicle will be picked up and delivered by a professional
carrier.

What is Door to Door service?
Door to Door service means the carrier will pick-up and deliver your vehicle
from your designated locations or a "Point of Safe Access". This means the
carrier will get as close as is safely and legally possible.

What if I'm not available at the time my vehicle is scheduled for pick-up
or delivery?
You may designate an alternate person at the pick-up or delivery locations.
Please make sure this person is aware that an inspection is performed, a
contract bill of lading must be signed, and a cod payment must be paid to the
carrier.

How much will it cost to ship my car?
Prices are determined by pick-up location, delivery location, distance, size and
operability of your vehicle, as well as your choice to use an open or enclosed
carrier.

Why does a larger vehicle cost more to ship?
Larger vehicles take up much more space on the carriers trailer than traditional
passenger vehicles. Because of their dimensions these vehicles take up the
amount of space normally used for two vehicles, thus resulting in the need for
an incremental increase in the fee. Full-size Trucks, Vans & SUV’s along with
various other vehicles fit into this category.

What payment options do I have?
We require a deposit up front with the balance due COD to the carrier. COD
payments accepted are cash only.

What is the difference between an open and an enclosed trailer?
An open carrier is just that, open. The trailer is made of open framework with
moving racks upon which your vehicle is parked and secured to the trailer via
manufacturer recommended methods. On an Open Carrier your vehicle is
exposed to inclement weather and road conditions just as it is when you are
driving it yourself. An enclosed trailer is like a portable garage. Your vehicle is
parked on moving racks inside the trailer where it is protected from inclement
weather and road conditions. On an enclosed trailer, your vehicle should arrive
in the same condition it was in when you backed it out of your garage. Enclosed
carriers carry less vehicles than open trailers and offer more protection for
your vehicle; therefore, the price to ship your vehicle on an enclosed trailer is
more than on an open trailer. To obtain a quote using an enclosed carrier,
please call us directly at 888-712-2095 or email info@paramount-transportation.
com

May I pack items inside my vehicle?
We recommend against this as the Federal and State Department of
Transportation (DOT) regulations prohibit the transport of household items in
vehicles being transported by auto carriers. These items are also not covered by
carrier's insurance. Any damage to your vehicle due to these items shifting or
breaking is also not covered. Personal belongings left in the vehicle are shipped
strictly at the owner's risk. Carriers will not inventory any belongings left in the
vehicle and will assume no responsibility. Some items packed in the vehicle
may also add weight that may cause damage to the vehicle. If you still feel the
need to put personal items in your vehicle (Not Household Items) you must limit
them to less than 100 lbs and confine them to the trunk area. Under NO
circumstances can the car contain firearms, hazardous materials, illegal
substances, contraband, house plants, produce, or live animals.

How much gas should I leave in my vehicle?
It is recommended to leave between 1/8 and 1/4 tank of fuel in your vehicle.
However, your vehicle will be transported with any amount

Can I ship my car if it is inoperable?
Yes, but it must be noted at the time you place the order. If your vehicle is not
operable, an inoperable fee will be added to the transport cost. Inoperable
vehicles include but are not limited to, engine does not run or will not stay
running, transmission does not have an operable forward and reverse gear,
brakes don't work, steering does not work.

What is an oversized vehicle?
Oversized vehicles have any one or more of the following: dual rear wheels, lift
kits (body or suspension), oversized wheels or tires and roof racks. An oversized
vehicle fee will be imposed. This fee varies depending on the characteristics of
the vehicle.

Is my vehicle insured during transport?
Absolutely! Your vehicle is insured during transit by the auto transport carrier's
cargo insurance. We verify the insurance limits and policy effective dates of
every carrier we deal with. Acts of God (hail, floods, hurricanes, avalanches, etc),
along with road debris that can cause minor damage to windshields, paint and
undercarriages (just like when you are driving down the highway) are not
covered. Oil drips onto convertible tops are not covered by the carrier's
insurance. You should always have a full coverage insurance policy in effect
when you ship a vehicle. Your insurance will cover most items not covered by a
carriers cargo insurance policy. To sum it up, the carrier's insurance policies
generally do not cover damage, vandalism, theft or loss that is outside the
drivers control or not caused by driver/carrier neglect. Our customers rarely
report damage due to road debris even on open carriers. However, if this is of
great concern to you, we are able to arrange for your vehicle to be transported
in an enclosed carrier for an additional fee.

What should I do if my vehicle arrives with damage?
Make sure the damage is new and was not on the original bill of lading. The new
damage must be documented on the bill of lading that you sign at the time of
delivery. All damage should be noted and marked clearly and then signed.
Contact the carriers claims department to file a claim and follow the carriers
claims procedures.

What type of paperwork will I need to ship my vehicle?
Your carrier may request to see the registration and/or your drivers license at
the time of pick-up. This is so they can verify who is authorizing the transport of
the vehicle. Upon delivery your carrier may require a drivers license to verify
they are delivering to the correct person. Signatures authorizing transport and
accepting receipt of the vehicle on the bill of lading will be required at pick-up
and delivery.

What happens once my vehicle is scheduled to be picked-up?
You should receive a call from the carrier within 24 hours in advance of your
pick-up date. The driver will arrive, review and inspect the vehicle, have you
sign the bill of lading and load it on the truck. The reverse happens at the
delivery location.